Thank you for shopping with eliteshive.shop! We’re dedicated to providing high-quality kitchen products and ensuring your satisfaction. If your purchase doesn’t meet your expectations, we’re here to help.
Returns
Eligibility for Returns:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Return requests must be submitted within 30 days of delivery.
Non-Returnable Items:
- Perishable items such as food or consumables.
- Customized or personalized products.
- Items marked as final sale.
How to Return an Item:
- Contact us at support@eliteshive.shop with your order number and reason for the return.
- Once approved, we’ll provide detailed instructions for the return process.
Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- After receiving and inspecting the returned item, we’ll notify you of the refund approval status.
- Approved refunds will be issued within three business days to your original payment method.
Partial Refunds:
- Applies to items not in original condition or missing parts, unless the issue was due to our error.
Delayed or Missing Refunds:
- If you haven’t received your refund, check with your bank or card provider as processing times can vary.
- For further assistance, contact support@eliteshive.shop.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery. Include your order number and photos of the item. We’ll arrange for a replacement or refund.
Exchanges
Exchanges are available for items of the same type and value. Follow the return process and specify your preference for an exchange.